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Returns & Exchanges Policy
RETURNS & EXCHANGES POLICY
Shop with total peace of mind. FanGear Pro provides a dedicated 30-day hassle-free return and exchange guarantee. If your jersey doesn't fit properly or arrives with any defect, our customer care specialists are ready to resolve it swiftly.
Submit your return or size swap request within 30 calendar days of confirmed delivery.
Fit not quite right? We arrange rapid size replacements so you can rep your team comfortably.
No hidden fees, no penalties. Manufacturing flaws or shipping errors are replaced at zero cost.
1. POLICY OVERVIEW & KEY CONDITIONS
A quick summary of our eligibility standards, inspection windows, and turnaround timelines.
1.1 Return & Exchange Terms
| Policy Aspect | Standard Condition | Processing Time |
|---|---|---|
| Return Eligibility Window | Within 30 days from tracking delivery date | Reviewed within 24 business hours |
| Garment Condition | Unworn, unwashed, brand tags & polybag intact | Inspected within 2 business days |
| Size Exchange Options | Available across standard league & fan cuts | Replacement dispatched in 1–3 business days |
| Refund Issuance | Credited back to original payment gateway | 3–5 business days post-inspection |
2. ELIGIBILITY CRITERIA & FINAL SALE ITEMS
To ensure quick approval, please review these return conditions before shipping jerseys back.
Eligible for Return or Exchange
- Standard blank and player edition supporter jerseys (Soccer, NFL, NBA, MLB, NHL, NCAA).
- Jerseys in brand-new condition: unworn, unwashed, odorless, and free of lint or pet hair.
- Garments retaining their original heat-transfer labels, price hangtags, and packaging.
- Verified store errors (incorrect size/team sent) or transit print damages.
Non-Returnable & Final Sale Items
- Custom jerseys customized with personalized fan names and custom squad numbers.
- Items worn outdoors to games, washed, altered, or missing primary tags.
- Requests submitted after the 30-day delivery timeframe has lapsed.
- Clearance items explicitly marked as "Final Sale" on promotional collection pages.
3. HOW TO INITIATE A RETURN OR SIZE SWAP
Follow our simple 3-step procedure to get your replacement kit or refund arranged promptly.
Email our helpdesk at fangearprohelp@outlook.com with your Order #, reason for return, and clear photos if the issue involves sizing or printing flaws.
Our support team will verify your claim within 24 business hours and supply the closest regional return depot address along with packaging instructions.
Once your item arrives and passes standard verification, we immediately dispatch your new replacement jersey or process your full purchase refund to your original payment card.
4. RETURN POSTAGE & DELIVERY POLICIES
Transparent cost breakdown based on return situations and shipping guidelines.
Store Error or Faulty Garments
If we sent an incorrect style/size or an item arrived with manufacturing flaws, FanGear Pro covers 100% of the replacement and return shipping costs.
Change of Mind & Personal Returns
If you choose to return an item due to personal styling preference or buyer mismeasurement, tracked return postage back to our warehouse is paid by the customer.
Free Reshipment on Size Swaps
Replacements travel via Insured Standard Shipping (7–15 Business Days). Free standard shipping applies to orders $57.00 and above; orders under $57.00 carry a flat $7.00 delivery fee.
5. FREQUENTLY ASKED QUESTIONS
How long does it take to see my refund?
What if I need an exchange urgently before a match?
Can I exchange a youth size for an adult size jersey?
What should I do if my package arrived damaged?
NEED ASSISTANCE WITH A RETURN OR SIZE SWAP?
Our dedicated support team is here to assist with return authorizations, address allocations, and tracking updates. Contact us directly and we will respond within 24 business hours.