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Contact Us
CONTACT CUSTOMER SUPPORT
Real humans, real answers. Whether you need sizing confirmation before ordering, shipment tracking updates, or assistance with a 30-day return, our dedicated specialist team is here to help.
Every inquiry is personally reviewed by our team with direct responses within 12–24 hours, 7 days a week.
Free insured delivery on orders $57.00+ and 30-day hassle-free return and size exchange protection.
Reach Out Directly via Email
To avoid delivery delays or lost message issues often caused by web contact forms, we manage all customer inquiries directly through our secured support inbox. Copy our address below or click to email directly.
Or send directly via your mail client: fangearprohelp@outlook.com
HOW TO ROUTE YOUR EMAIL FOR FASTER SERVICE
Including your order number and inquiry subject allows our team to route your message to the appropriate specialist instantly.
1. Order Tracking & Delivery Inquiries
Questions regarding tracking numbers, preliminary scan activations (24–48 hours post-dispatch), or local carrier delivery status.
Tracking Inquiry — Order #XXXXXSelf-service: Look up your tracking number anytime via our Order Tracking Portal.
2. Sizing Verification & Fit Consultation
Uncertain about chest width or league silhouettes? Send your height, weight, and preferred team cut before or right after placing an order.
Size Advice — Order #XXXXX (or Pre-Purchase)Self-service: Comprehensive inch and centimeter charts are available on our Size Guide.
3. Returns, Exchanges & Warranty Support
Submit requests within our 30-day post-delivery guarantee window. If your item arrived with a transit flaw or incorrect size, attach clear photos.
Return / Exchange Request — Order #XXXXXSelf-service: Review return authorization criteria in our Returns & Exchanges Policy.
4. Custom Team Kits & Wholesale Orders
Inquiries regarding bulk league rosters, multi-jersey club discounts, or personalized star nameplate heat-pressing.
Wholesale / Custom Quote RequestSelf-service: Explore tailored details on Custom Jersey and Wholesale.
COMMON INQUIRIES BEFORE YOU EMAIL
Quick facts to help you find immediate answers without waiting.
When will my tracking update?
Carrier networks typically require 24 to 48 business hours after warehouse handoff to populate initial departure milestone scans.
Can I modify my delivery address?
Address updates can only be executed within 6 hours of purchase. Once an item is locked into carrier dispatch, routing cannot be altered in transit.
What is your return timeframe?
We provide a comprehensive 30-day window from the delivery date for unwashed and unworn jerseys with tags intact, with zero restocking fees.