Returns & Exchanges Policy

RETURNS & EXCHANGES POLICY

Shop with total peace of mind. FanGear Pro provides a dedicated 30-day hassle-free return and exchange guarantee. If your jersey doesn't fit properly or arrives with any defect, our customer care specialists are ready to resolve it swiftly.

30-DAY WINDOW

Submit your return or size swap request within 30 calendar days of confirmed delivery.

FREE SIZE SWAPS

Fit not quite right? We arrange rapid size replacements so you can rep your team comfortably.

ZERO RESTOCKING FEES

No hidden fees, no penalties. Manufacturing flaws or shipping errors are replaced at zero cost.

1. POLICY OVERVIEW & KEY CONDITIONS

A quick summary of our eligibility standards, inspection windows, and turnaround timelines.

1.1 Return & Exchange Terms

Policy Aspect	Standard Condition	Processing Time
Return Eligibility Window	Within 30 days from tracking delivery date	Reviewed within 24 business hours
Garment Condition	Unworn, unwashed, brand tags & polybag intact	Inspected within 2 business days
Size Exchange Options	Available across standard league & fan cuts	Replacement dispatched in 1–3 business days
Refund Issuance	Credited back to original payment gateway	3–5 business days post-inspection

2. ELIGIBILITY CRITERIA & FINAL SALE ITEMS

To ensure quick approval, please review these return conditions before shipping jerseys back.

Eligible for Return or Exchange

Standard blank and player edition supporter jerseys (Soccer, NFL, NBA, MLB, NHL, NCAA).
Jerseys in brand-new condition: unworn, unwashed, odorless, and free of lint or pet hair.
Garments retaining their original heat-transfer labels, price hangtags, and packaging.
Verified store errors (incorrect size/team sent) or transit print damages.

Non-Returnable & Final Sale Items

Custom jerseys customized with personalized fan names and custom squad numbers.
Items worn outdoors to games, washed, altered, or missing primary tags.
Requests submitted after the 30-day delivery timeframe has lapsed.
Clearance items explicitly marked as "Final Sale" on promotional collection pages.

3. HOW TO INITIATE A RETURN OR SIZE SWAP

Follow our simple 3-step procedure to get your replacement kit or refund arranged promptly.

Step 1 Submit Your Request

Email our helpdesk at fangearprohelp@outlook.com with your Order #, reason for return, and clear photos if the issue involves sizing or printing flaws.

Step 2 Receive Return Guidance

Our support team will verify your claim within 24 business hours and supply the closest regional return depot address along with packaging instructions.

Step 3 Inspection & Swift Resolution

Once your item arrives and passes standard verification, we immediately dispatch your new replacement jersey or process your full purchase refund to your original payment card.

4. RETURN POSTAGE & DELIVERY POLICIES

Transparent cost breakdown based on return situations and shipping guidelines.

Store Error or Faulty Garments

If we sent an incorrect style/size or an item arrived with manufacturing flaws, FanGear Pro covers 100% of the replacement and return shipping costs.

Change of Mind & Personal Returns

If you choose to return an item due to personal styling preference or buyer mismeasurement, tracked return postage back to our warehouse is paid by the customer.

Free Reshipment on Size Swaps

Replacements travel via Insured Standard Shipping (7–15 Business Days). Free standard shipping applies to orders $57.00 and above; orders under $57.00 carry a flat $7.00 delivery fee.

5. FREQUENTLY ASKED QUESTIONS

How long does it take to see my refund?

Once your return arrives at our facility and passes verification, refunds are approved within 2 business days. Your banking institution or card issuer may require an additional 3 to 5 business days to post the balance to your account statement.

What if I need an exchange urgently before a match?

If you need an urgent replacement cut before kickoff, we recommend placing a fresh order immediately on FanGear Pro to secure inventory. Then, email fangearprohelp@outlook.com to return your initial item for a fast standard refund upon receipt.

Can I exchange a youth size for an adult size jersey?

Yes. If you ordered a Youth XL and wish to step up to an Adult Small, contact our support team. We will calculate any minor price difference and arrange your exchange smoothly.

What should I do if my package arrived damaged?

Please keep the original outer waterproof mailer and take clear photos of the damage. Contact our desk within 48 hours of delivery so we can process a carrier claim and dispatch your replacement kit without delay.

NEED ASSISTANCE WITH A RETURN OR SIZE SWAP?

Our dedicated support team is here to assist with return authorizations, address allocations, and tracking updates. Contact us directly and we will respond within 24 business hours.