FAQ

FREQUENTLY ASKED QUESTIONS

Find quick, reliable answers regarding orders, sizing, shipping, returns, and jersey care. If you need any further assistance, our customer care team is available 7 days a week.

7–15 DAYS DELIVERY

Tracked and insured standard shipping worldwide. Free on all orders over $57.00.

30-DAY GUARANTEE

Hassle-free size swaps and returns with zero restocking fees for all standard kits.

12–24H HUMAN SUPPORT

Direct email assistance from real specialists at fangearprohelp@outlook.com.

1. ORDERING & PAYMENT

Information on checkout methods, payment security, currency conversion, and modifications.

Do I need to create an account to place an order?
No, you can complete your purchase smoothly via Guest Checkout. However, creating an optional account allows you to save shipping addresses, track order milestones in one place, and access member-only promotions.
What payment methods do you accept?
We accept all major international credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All financial transactions are tokenized and encrypted via tier-1 256-bit SSL gateways.
Can I modify or cancel my order after placing it?
Yes, provided you contact us within 6 hours of checkout. Once an order passes this window, it enters automated sorting and custom heat-bonding, meaning address edits or item changes can no longer be processed before dispatch.
What currency will I be charged in?
All baseline prices are denominated in USD. If your payment card is issued in another currency (e.g., GBP, EUR, CAD, AUD), your financial institution will automatically convert the charge at the prevailing interbank exchange rate without extra margins added by FanGear Pro.

2. SIZING & FIT

Guidance on choosing the right size across different sports leagues and supporter silhouettes.

How do your jerseys fit compared to regular street t-shirts?
Our jerseys follow standard US/EU sizing guidelines. Soccer jerseys feature an athletic, supporter-slim cut; NBA jerseys have an extended hem; NFL and NHL sweaters are cut roomy and boxy. If you plan to layer a jersey over a fleece hoodie, we recommend sizing up one. Full charts are on our Size Guide.
What if I am caught between two sizes?
When in doubt, always size up. A slightly roomier jersey is more breathable, comfortable in hot stadium temperatures, and easier to style over streetwear. Remember, we back all orders with free size swaps within 30 days!
Can I get a specialist to check my measurements before dispatch?
Absolutely. Simply place your order, then email your Order # along with your height, weight, and chest circumference to fangearprohelp@outlook.com. Our warehouse team will cross-check the physical garment dimensions before packing.
Do you carry women's and youth sizes?
Yes, we offer dedicated women's cuts (featuring contoured waists and slightly shorter sleeve lengths) as well as standardized youth sizes (Youth S through Youth XL covering ages 7 to 18).

3. SHIPPING & TRACKING

Details regarding delivery timelines, postage thresholds, packaging, and parcel tracking.

How much does shipping cost and how do I get free shipping?
All orders of $57.00 and above qualify for 100% FREE Insured Standard Shipping worldwide. For orders totaling under $57.00, a low flat delivery fee of just $7.00 applies. Review our Shipping Policy for full transit details.
How long does standard delivery take?
Orders are inspected and packed within 1–3 business days (with an extra 1–2 days for custom nameplate curing). Once collected by the carrier, average delivery time to the US, Canada, UK, Australia, and Western Europe is 7 to 15 business days.
How do I track my package?
You will receive an automated shipping notification with an international tracking number upon dispatch. You can track your parcel anytime on our Order Tracking Portal. Please allow 24 to 48 hours for initial airline scans to register.
What packaging do you use?
Jerseys are individually sealed in protective plastic sleeves and shipped inside heavy-duty, waterproof poly-mailers. Our packaging is discreet and plain with no exterior retail price tags, making them ideal for gifts and holiday surprises.

4. RETURNS & EXCHANGES

Our comprehensive 30-day buyer protection, exchange procedure, and refund guidelines.

What is your return policy window?
We offer a 30-day satisfaction guarantee starting from the day tracking indicates your package was delivered. Items must remain unwashed, unworn, and retain their original tags. Complete terms are available in our Returns & Exchanges Policy.
Are there any restocking fees on returns?
Never. FanGear Pro enforces a strict Zero Restocking Fee policy. If you need a size exchange, we arrange and dispatch your replacement size free of charge.
Can I return a custom jersey personalized with my own name?
Customized jerseys featuring personalized fan names and numbers are tailored exclusively for you and cannot be restocked for change of mind. However, if our team makes a spelling error or the garment arrives with printing flaws, we replace it 100% free immediately.
How long does it take to receive a refund?
Once your returned parcel arrives at our regional inspection depot and passes verification (within 2 business days), your refund is credited back to your original payment gateway. Card issuers typically post the funds within 3 to 5 business days.

5. JERSEY QUALITY & CARE INSTRUCTIONS

Fabric construction, detailing durability, and recommended laundry procedures.

What is the difference between player and supporter replica jerseys?
Player-issue kits are engineered tightly for competitive athletic performance on the pitch. Supporter replicas utilize the exact visual crests and color schemes but feature a softer, looser, and more durable poly-mesh cut intended for all-day comfort and casual street styling.
What is the best way to wash and preserve my jersey?
Always turn your jersey inside out before washing. Machine wash on a gentle cold cycle (30°C / 85°F) with mild liquid detergent. Always air dry naturally. Avoid fabric softeners, bleach, tumble dryers, or direct hot ironing over heat-pressed crests and numbering.
Will the numbers or crest peel over time?
No, our lettering and emblems utilize industrial heat-cured polyurethane film bonded at 160°C. When cared for properly under cold-wash conditions, the graphics will remain crisp and resilient without cracking or peeling.
Do the jerseys shrink in the wash?
Our jerseys are constructed from premium technical polyester interlock knit that is pre-shrunk and dimensionally stable. As long as you avoid high-temperature water and dryers, shrinkage is less than 1%.

STILL HAVE QUESTIONS? WE ARE HERE TO HELP

Can't find what you are looking for? Send your inquiry directly to our customer care team and a dedicated specialist will get back to you within 12–24 business hours.