FAQ
FREQUENTLY ASKED QUESTIONS
Find quick, reliable answers regarding orders, sizing, shipping, returns, and jersey care. If you need any further assistance, our customer care team is available 7 days a week.
Tracked and insured standard shipping worldwide. Free on all orders over $57.00.
Hassle-free size swaps and returns with zero restocking fees for all standard kits.
Direct email assistance from real specialists at fangearprohelp@outlook.com.
1. ORDERING & PAYMENT
Information on checkout methods, payment security, currency conversion, and modifications.
Do I need to create an account to place an order?
What payment methods do you accept?
Can I modify or cancel my order after placing it?
What currency will I be charged in?
2. SIZING & FIT
Guidance on choosing the right size across different sports leagues and supporter silhouettes.
How do your jerseys fit compared to regular street t-shirts?
What if I am caught between two sizes?
Can I get a specialist to check my measurements before dispatch?
Do you carry women's and youth sizes?
3. SHIPPING & TRACKING
Details regarding delivery timelines, postage thresholds, packaging, and parcel tracking.
How much does shipping cost and how do I get free shipping?
How long does standard delivery take?
How do I track my package?
What packaging do you use?
4. RETURNS & EXCHANGES
Our comprehensive 30-day buyer protection, exchange procedure, and refund guidelines.
What is your return policy window?
Are there any restocking fees on returns?
Can I return a custom jersey personalized with my own name?
How long does it take to receive a refund?
5. JERSEY QUALITY & CARE INSTRUCTIONS
Fabric construction, detailing durability, and recommended laundry procedures.
What is the difference between player and supporter replica jerseys?
What is the best way to wash and preserve my jersey?
Will the numbers or crest peel over time?
Do the jerseys shrink in the wash?
STILL HAVE QUESTIONS? WE ARE HERE TO HELP
Can't find what you are looking for? Send your inquiry directly to our customer care team and a dedicated specialist will get back to you within 12–24 business hours.