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Privacy Policy
PRIVACY POLICY
Your privacy and data security are fundamental to our service. This Privacy Policy details how FanGear Pro collects, uses, protects, and handles your personal information across our website in full compliance with global data protection regulations (including GDPR and CCPA).
All transaction and personal data are encrypted end-to-end via secure SSL protocols.
We never sell, rent, or trade your personal information to third-party data brokers.
Request data access, profile corrections, or permanent deletion anytime with ease.
1. SCOPE & DATA CONTROLLER
Understanding who manages your personal data and the scope of this policy.
This Privacy Policy applies to all interactions with FanGear Pro ("we", "us", or "our"), including browsing our online storefront, creating user accounts, purchasing jerseys, requesting sizing checks, or contacting our customer service helpdesk.
FanGear Pro operates as the primary data controller responsible for determining the purposes and means of processing your personal details. For any inquiries regarding personal data governance, contact our designated privacy team at fangearprohelp@outlook.com.
2. INFORMATION WE COLLECT
A transparent breakdown of the personal details gathered when you use our services.
Order & Contact Details
Your full name, billing address, shipping destination, contact email, and telephone number required for order confirmation and carrier delivery notifications.
Payment Information
Payment card details are tokenized and processed directly by certified payment gateways (e.g., Stripe, PayPal). FanGear Pro never stores your raw credit card numbers or security CVV codes.
Technical & Browsing Data
Device IP address, browser type, operating system, pages visited, referral source, and time stamps automatically logged to ensure website performance and prevent fraudulent transactions.
3. PURPOSE & LEGAL BASIS FOR DATA PROCESSING
How we utilize your information under legitimate legal grounds.
| Processing Purpose | Data Categories Used | Legal Grounds (GDPR/CCPA) |
|---|---|---|
| Fulfilling orders, customization & parcel dispatch | Name, shipping address, email, phone | Performance of a Contract |
| Processing payments & anti-fraud verification | Billing details, IP address, payment tokens | Legal Obligation & Legitimate Interest |
| Customer support, 30-day returns & size swaps | Order #, customer email, communication logs | Performance of a Contract |
| Website analytics & performance enhancement | Aggregated browser data, cookie analytics | Consent / Legitimate Interest |
4. THIRD-PARTY SHARING & GLOBAL LOGISTICS
How trusted technical service partners assist in fulfilling your orders safely.
We do not commercialize or monetize user data. Your details are shared exclusively with trusted technical providers strictly as necessary to execute our services:
- Fulfillment & Postal Carriers: Regional warehouses and international carriers (e.g., USPS, Royal Mail, national postal networks) receive your name, address, and phone number solely to ensure accurate last-mile transit.
- Payment Processors: Certified, PCI-DSS compliant gateways (PayPal, Visa, Mastercard, Apple Pay) securely verify financial transactions.
- Customer Care Tools: Encrypted communication platforms used by our team at fangearprohelp@outlook.com to handle order inquiries and sizing verification.
Whenever information is routed internationally between logistics hubs, we enforce Standard Contractual Clauses (SCCs) and stringent encryption to ensure continuous data safety.
5. COOKIES & TRACKING TECHNOLOGIES
Understanding how small data files improve your browsing and cart experience.
Essential Functional Cookies
Required for basic platform navigation, authenticating logins, and maintaining selected jerseys in your shopping cart across browsing sessions. These cannot be disabled.
Analytics & Performance Cookies
Help us evaluate page load speeds, identify broken links, and analyze traffic patterns to optimize layout without identifying individual visitors personally.
You can adjust, block, or delete cookies at any time via your web browser settings (Chrome, Safari, Edge, Firefox). Please note that disabling essential cookies may impact checkout functionality.
6. YOUR PRIVACY RIGHTS (GDPR & CCPA)
Clear, accessible legal rights governing your personal identity and records.
Right to Access & Portability
You have the right to request a complete copy of all personal records FanGear Pro holds regarding your identity and order history.
Right to Rectification & Erasure
You may instruct us to correct inaccurate records or permanently purge your account data from our servers ("Right to be Forgotten").
Right to Opt-Out (CCPA/CPRA)
California residents have the explicit right to opt out of the sale or sharing of personal data. FanGear Pro does not sell consumer data.
To exercise any of these rights, email our team at fangearprohelp@outlook.com with the subject line "Data Privacy Request". We will process and confirm your request free of charge within 30 days.
7. DATA RETENTION & CHILDREN'S PRIVACY
Our standards on storage timelines and protecting young sports fans.
Data Retention Schedules
We retain transaction and invoice data only as long as necessary to satisfy our 30-day return policy, fulfill warranty claims, and comply with tax and commercial audit obligations.
Protection for Minors
FanGear Pro does not knowingly solicit or collect personal information from individuals under 16 years of age. Youth and toddler jerseys must be purchased by a parent or legal guardian.
8. FREQUENTLY ASKED QUESTIONS ABOUT PRIVACY
Does FanGear Pro store my credit card numbers?
Will my email be shared with marketing companies or advertisers?
How do I request complete deletion of my account data?
HAVE QUESTIONS ABOUT YOUR DATA PRIVACY?
Our dedicated privacy officer and support team are available to address any questions regarding your personal information, records, or rights.